FAQ

FAQ - Frequently Asked Questions

1. Orders and purchases

How can I place an order?

Select your favorite jewelry, add it to your cart and follow the instructions to complete the payment. You will receive a confirmation email.

2. Shipping

What are the shipping times?

We use express shipping, which takes 24/72 hours for delivery.

How much does shipping cost?

Shipping is free for orders over 49 EURO. For smaller orders, costs are calculated at checkout.

Can I track my order?

Yes, once shipped, you will receive a tracking code via email.

3. Returns and exchanges

What is your return policy?

We accept returns within 10 days of delivery, as long as the jewelry is unused and in the original packaging.

How can I request a return or exchange?

Are return shipping costs paid by the customer?

Yes, barring defects in the product.

4. Jewels and materials

Is your jewelry hypoallergenic?

Yes, our stainless steel jewelry is hypoallergenic and suitable for sensitive skin.

How can I take care of my jewelry?

To keep them shiny, clean them regularly with a soft cloth or wash them with a soap and water solution.

Is your jewelry discoloring or rusting?

No, stainless steel is rust resistant and maintains its shine over time.

5. Payments

What payment methods do you accept?

We accept [credit cards, PayPal, bank transfer, etc.].

Is online payment safe?

Yes, we use an encrypted payment system to ensure maximum data security.

6. Contacts

How can I contact customer service?

You can contact us by email at asiabijoux.shop@gmail.com, via watsapp at +39 3516437207 or write to us in the dedicated chat box

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